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5.9.14. Query

 
5.9.14. Query
1

Query Tab

1. Query Tab
This is where the User can view and capture Query information on the MVS.
 
2

Create Query

2. Create Query
Users of MVS can capture queries that will be sent to the Municipal Valuer for review and investigation by clicking on the "Create Query" button.
 
3

Query Property Details

3. Query Property Details
This is where the property information  will be for the property.
 
4

Query Details

4. Query Details
The User must complete the form including relevant information that the Valuer may need to resolve the query.
 
5

Query Notes

5. Query Notes
Users of MVS can capture notes that will be sent to the Municipal Valuer for review and investigation.
 
6

Upload Files

6. Upload Files
Users can drag and drop to upload documentation for the Valuer including building plans, SG Diagrams, emails or any other relevant documentation.
 
7

Add Additional Files

7. Add Additional Files
Open the location of the files that you want to upload in your file explorer by simply dragging and dropping the file into the "Blue Block".
 
8

Remove File

8. Remove File
If it is the incorrect file just click on "Remove file" under the photo and select the correct file for upload.
 
The file will display as soon as it is uploaded and will be available in the Library.
 
When you refresh or go back to documents on that property the document will display in the Library.
 
9

Save Query

9. Save Query
When the User is finished capturing the query, they may click "Save Query" and "Close". The query will then be sent to the Valuer and will appear in his/her task box on the MVS dashboard.
 
 
The query will then be sent to the Valuer and will appear in his/her task box on the MVS dashboard.
 
 
The query can be reviewed by simply clicking on the SG Code or Description.
 
The Municipal Valuer will receive an e-mail to indicate that a Query was lodged on the property.
 
 
10

Query History

10. Query History
This is where the User can view the history of Queries that was lodged against the property, the history will also be displayed on the Property History tab.
 
11

Review

11. Review
The query can be viewed by clicking on the "Review" button. It will also indicate any relevant documentation that was uploaded.
 
12

Acknowledge

12. Acknowledge
After the Municipal Valuer has completed the query he / she can Acknowledge the query and it will be removed from the Dashboard.
 
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